Land Steiermark (the Styrian state government) did not need another abstract workshop on KOMO—they needed to judge how a heavy, real-world application could still feel clear, humane, and worth using. We built a browser-based prototype they could navigate: credible journeys, honest UI states, and enough domain fidelity that civil servants and political leadership could argue about the right experience—not about imagined screens.

That work became the hinge for decision-making: what “great UX” meant here, and how the programme could deliver measurable improvement for citizens and staff. The prototype was the success—because it made those choices legible before the cost of full delivery. KOMO is now being developed; the engagement is ongoing, and the prototype remains the shared reference for what good looks like.

• Public sector
• Service design
• Prototype to product